FAQs

I forgot my “Consignor Access” password.

Request a password change by visiting the Consignor Access Page and clicking “Forgot password”. Enter your Consignor ID to receive a link where you can change your password.

I forgot my Consignor ID.

Please call us at (216) 292-8778 or email team@clevelandconsignment.com and we can provide it for you.

How do I change the email or address on my account?

Please call us at (216) 292-8778 or email team@clevelandconsignment.com and we can change it for you. Or you can update your information in Consignor Access.

Why can’t I see my active items in my Consignor Access Account?

In your Consignor Access Account, please change the date to 5 months before your start date and 5 months past your expiration date.

What brands does CCS consign?

A sampling of the brands we offer are listed here.  If you have any questions, please do not hesitate to give us a call.

How do you determine authenticity?

We stand behind our products 100%.  Learn about our process here.

When can I drop off items?

We accept drop-offs Tuesday-Friday 12-6, not on Saturdays. We ask if you have more than 10 items you make an appointment by giving us a call.

What is your return policy?

CCS accepts returns on full-priced items within 7 days for store credit.  Sale items are final sale.Request a Return