FREQUENTLY ASKED QUESTIONS
I forgot my “Consignor Access” password.
Request a password change by visiting the Consignor Access Page and clicking “Forgot password”. Enter your Consignor ID to receive a link where you can change your password.
I forgot my Consignor ID.
Please call us at (216) 292-8778 or email [email protected] and we can provide it for you.
How do I change the email or address on my account?
Please call us at (216) 292-8778 or email [email protected] and we can change it for you. Or you can update your information in Consignor Access.
Why can’t I see my active items in my Consignor Access Account?
In your Consignor Access Account, please change the date to 5 months before your start date and 5 months past your expiration date.
What brands does CCS consign?
A sampling of the brands we offer are listed here. If you have any questions, please do not hesitate to give us a call.
How do you determine authenticity?
We stand behind our products 100%. Learn about our process here.
When can I drop off items?
We accept drop-offs Tuesday-Friday 12-6, not on Saturdays. We ask if you have more than 10 items you make an appointment by giving us a call.
What is your return policy?
CCS accepts returns on full priced item within 7 days for store credit. Sale items are final sale.